The Shabby Alpaca, LLC (Shabby Alpaca) offers the following simple policies:
We ship twice weekly- on Mondays and Thursdays. If your order falls between those days, we will ship on the next available day!
Our shipping pricing is simple, we know that shipping fees suck, but one of Shabby's values is offering you affordable alpaca goods so we can't eat the shipping fees for you because our goods are not marked up to cover the shipping cost. So, every order costs you what it costs us to ship it.
Items are shipped twice weekly via USPS Priority Mail and tracking information is sent to the purchaser once we ship!
Please note: we track every package we mail. Once USPS shows your package as delivered, we cannot be responsible for any loss or theft. Please contact USPS with your tracking information and file a claim with them. We will always provide tracking information.
Returns, Refunds & Exchanges
Because each item is hand picked by us, we stand behind the quality of our goods. Therefore, any item you purchase from us should last. If it doesn't, we will gladly offer you a full refund for the purchase price. If you purchase an item as a gift and the recipient isn't satisfied, we are also happy to give credit or exchange an item for a correct size or color.
Please be aware that all product images are the intellectual property of The Shabby Alpaca, LLC. Please do not use our images without exclusive permission. Pinning and sharing of images is acceptable so long as they remain in their original form with watermark intact. However, claiming our work as your own or using our work in your publication without permission is not. Contact email@example.com for more information or with questions.